Shipping policy

We accept orders to be shipped throughout the contiguous United States only. We do not ship to Alaska or Hawaii and we do not ship internationally.  

Please allow up to two weeks for processing your order. During high-volume seasons such as Spring and Fall, orders can take up to 3 weeks. We appreciate your patience! 

If you have a specific shipping date request, please email us. Please note, however, that we cannot fulfill requests to hold or delay the shipment of purchased plants for longer than two weeks. Should weather conditions or other circumstances intervene, in your part of the world or ours, we will work with you to confirm the best shipping date.

We ship via UPS only. We do not ship to PO boxes. 

Mail Order Pickup

Mail Order plants purchased on our website should be picked up within 7 days of placing your order. If you cannot come within this timeframe, please delay placing your order. If for some unexpected reason you cannot pickup within the 7-day window, please email us. If we do not hear from you, we will reach out to you with a reminder. In some cases we may find it necessary to send you an email notification before we cancel and refund the order. 

Once placed, mail order pickup orders take 2-4 days to process. You will received an email notification when your plants are ready for pickup. 

Shipping Rates

Apparel & Accessories: We currently offer a flat-rate of $5.99 to ship apparel in the contiguous United States, and a flat-rate of 7.99 to ship to Alaska and Hawaii. Bumper stickers ship free. 

Plants: Shipping is calculated by Shopify based on weight and box size. We will do our best to ship your plants safely in the smallest possible package. Shopify automatically calculates rates based on the items in your cart. To see calculated rates, add items to your cart and click through to the checkout page, once you enter an address, a rate/s will be calculated. You can still return to your cart at this point to add items or make changes. 

Confirmation

You will receive an email conformation once your package/s have shipped. Please note: we will pack and ship your purchases in a timely manner, but we cannot guarantee the shipping estimates as quoted by UPS. Should your package not arrive, or should you have issues with your tracking number/s, please contact us.

Shipping Restrictions

Each state has its own set of plant restrictions. While we do our best to catch listed plants by referring to our current lists, customers are responsible for knowing the restrictions relevant to their order.

The state of Oregon participates in the USDA Sudden Oak Death Quarantine Program. Cistus Nursery is inspected twice a year and is free of SOD.

International Shipping

We do not ship internationally. 

Receiving your Plants

Please unpack and check your plants immediately after receiving them. We suggest adhering to the following procedures to give your plants the best start in their new environment:

After Unpacking

Please check the plants received against the plant list on the invoice to be sure you have received all your purchased items. Let us know about any questions you have by calling 503-621-2233 or sending an email to info@cistus.com. 

 Planting Recommendations

Under most conditions, planting directly into the garden is best. Keep in mind, that in our care, plants have been protected from intense sunlight and drying winds and would therefore require sheltered transition time in order to acclimate to such conditions in your garden.

All plants going into containers (rather than the ground) should be potted immediately in well-drained potting mix and watered well to ensure the soil is fully moistened with no air pockets. Succulent plants abide by different rules (**see below).

Plants held for later planting are best stored in a cool greenhouse or a well-lit garage or basement, rather than in your house where conditions are likely too warm and dry.

Those plants needing time to acclimate can be set out in pots and provided some shade and shelter for the first week to allow for a successful transition.

**For cacti and other succulents, we recommend using a soil mix of less than 30% organic matter, preferably a 2-1 blend of cactus/succulent potting soil and pumice, perlite or lava rock. These plants are sensitive to prolonged heavy moisture, especially in cool/winter conditions. Keep this in mind when watering them for the first time. It is better to leave them dry in lower temperatures.

Plant Quality

If you have any concerns about the quality of the plants you receive, we must be notified by phone, by email, or in writing within 3 days in order to properly address your concerns. Since your satisfaction is our happiness, we welcome the best chance to remedy any problems with plant health and viability. For more details, please review our Refund Policy.

After 3 days we cannot know the conditions that might have affected the plant/s, stresses of handling, weather conditions or that playful kitten… given these and many other possible and unforeseen circumstances, we cannot be responsible for plants past the 3-day window.  Providing you with healthy plant material is our mission and we trust you to provide the best research, handling, and garden environment to ensure success.